An end-to-end design skillset for creating great products and services.
Over 15+ years, I’ve honed a holistic design approach that bridges strategy, research, design execution and QA to consistently drive business impact.
Whilst every project is different, here’s how I tend to work:
Discovery
Understanding the problem, audience and business goals.
Deliverables
Early on I gather and prioritise requirements from stakeholders and conduct thorough market analysis to understand the landscape. Ideally we'd also do some user research – speaking directly with the target audience to identify their needs, goals, and pain points. Insights from this phase form an essential foundation for the creative work to follow.
User Experience
Defining product structure, feature detail and user flows.
Deliverables
I translate insights from the Discovery phase into a tangible product architecture. We define navigation and core features, and tease out the detail and edge-cases of each interaction. I create detailed wireframes to outline the content and functionality of each screen. User testing with prototypes offers a chance to gather feedback and validate decisions with real users before any code is written.
Visual Design
Crafting a design system that users will love.
Deliverables
With the information architecture and user flows established, the Aesthetics phase brings the product to life visually. I craft high-fidelity mockups that define the look and feel through layout, colour, typography, and graphics. For web work I’ll consider layout across different screen sizes; for apps I’ll consider iOS/Android nuances.
Beyond core product screens, I’ll often develop supporting marketing assets and business collateral like investor decks and walkthrough videos, ensuring a consistent visual identity across all touchpoints.
Delivery
Ensuring what gets shipped reflects design intent and standards.
Deliverables
I act as a vital bridge between design and development, always checking what we're designing is technically feasible (and within budget). Once the Aesthetics phase is finished I share specifications, assets, and guidance with engineers to communicate product vision. I conduct regular build reviews, provide feedback, catch any discrepancies from the intended design, and collaborate with developers to ensure design standards are kept high.
Product Strategy
Helping founders and product leaders explore ideas, strategise, communicate vision, and build for success.
Beyond UX/UI craft, I act as a strategic partner to my clients drawing on my rich experience launching and scaling products over nearly 20 years. I advise on critical product decisions helping to shape roadmaps, define user acquisition and retention strategy, and establish analytics for measuring success.